Privacy Policy

Privacy Policy

CIANO TRADING & SERVICES C.T. & S. builds strong and lasting relationships with its customers, partners, consumers, and collaborators based on mutual trust: ensuring that their personal data is secure and remains confidential is an absolute priority. CIANO TRADING & SERVICES C.T. & S. acts in accordance with all French and European regulatory and legislative provisions regarding the protection of personal data.

CIANO TRADING & SERVICES C.T. & S. applies a very strict Privacy Policy to guarantee the protection of the personal data of those who use its websites and other applications: users maintain control over their data. Data is processed in a transparent, confidential, and secure manner. CIANO TRADING & SERVICES C.T. & S. is committed to continuing its objective of protecting the personal data of its users in accordance with the General Data Protection Regulation (EU) of 27 April 2016 (hereinafter “GDPR”) and locally applicable legislation.

PURPOSE OF THIS POLICY

CIANO TRADING & SERVICES C.T. & S. takes the protection of your personal data very seriously. We have developed this Policy to inform you of the conditions under which we collect, process, use, and protect your personal data. Please read it carefully to familiarize yourself with the categories of personal data that are subject to collection and processing, how we use this data, and with whom we are likely to share it.

This Policy also illustrates your rights and how you can contact us to exercise these rights or to ask any questions you may have regarding the protection of your personal data. This Policy may be modified, integrated, or updated, in particular to adapt to any legislative, regulatory, jurisprudential, or technical developments that may occur. However, your personal data will always be processed in accordance with the Policy in force at the time of data collection, unless a mandatory legislative provision provides otherwise and must be applied retroactively. This Policy forms an integral part of the Terms of Use of the website https://cianointernational.com/

DATA CONTROLLER, DATA PROTECTION OFFICER, AND RELATED CONTACTS

For this website, the data controller of personal data is: CIANO Trading & Services C.T. & S. s.r.l. – Via Gian Lorenzo Bernini, 29 00054 Fiumicino – Rome – Italy, whom you may contact for

DEFINITIONS

  • “Personal data”: any information relating to an identified natural person or a person who can be identified directly or indirectly by reference to an identification number or one or more specific factors relating to that person.
  • “we” or “our”: CIANO Trading & Services C.T. & S. Italia s.r.l. (hereinafter “CIANO Trading & Services C.T. & S.”).
  • “you”: any user/visitor of the website.
  • “Website”: the website of CIANO Trading & Services C.T. & S. s.r.l. available at the address https://cianointernational.com/

COLLECTION AND SOURCE OF PERSONAL DATA

We will most likely collect your personal data directly (in particular through the data collection forms available on our website) or indirectly (in particular through our service and/or technology providers on our website). We are committed to obtaining your consent and/or allowing you to refuse the use of your data for certain purposes when necessary. In any case, you will be informed about the purposes for which your data is collected through the various data collection forms available online and through the Cookie Policy.

TYPES OF PERSONAL DATA COLLECTED AND USED BY US

Specifically, we will collect and process the following types of personal data:

  • Information you provide when filling out forms on the website (for example, for membership purposes, to participate in surveys, for commercial communication purposes, etc.);
  • Information you provide for authentication purposes;
  • Information you provide to fulfill orders or provide services;
  • Through “posts,” comments, or other content you post on the website.

Personal data marked with an asterisk in the data collection forms are mandatory as they are necessary to fulfill any requests. In the absence of this mandatory information, these requests cannot be processed.

PERSONAL DATA WE COLLECT AUTOMATICALLY

When you visit the website, we automatically collect certain information to personalize and improve your experience. We collect this information using various methods such as:

Cookies

A “cookie” is a small information file sent to your browser when you visit our website and stored on your computer. This file contains information such as the domain name, the internet access provider, and the operating system, as well as the date and time of access by the user.

  • Cookies cannot damage your computer in any way.
  • Cookies are not used to determine the identity of a person visiting our website.
  • Cookies allow us in particular to identify your geographic location and display language to improve your online browsing experience.
  • Cookies also allow us to process information related to your visit to our website, such as pages viewed and searches performed, to improve the content of our website, track your areas of interest, and offer you more suitable content.

If you do not wish to receive cookies, you can adjust your browser settings. Each browser has a different configuration for managing choices, described in its help menu. We recommend not deactivating cookies; if you block them, some pages may not display correctly, or you may be unable to use certain services. In such cases, we are not responsible for reduced functionality. Finally, clicking on social network icons (like LinkedIn) may result in those networks downloading cookies to your device, provided you have consented. You can revoke this consent at any time. For more info, see our Cookie Policy.

IP Addresses

An IP address is a unique identifier used by electronic devices to communicate on the internet. We may use your device’s IP address to determine its approximate physical location and geographic distribution of visitors.

Statistics

The website uses Google Analytics for statistical reports. These reports show how many users consulted the site, pages visited, and geographic areas. Information may include your IP address, the referring website, and device type. Your IP address is masked on our systems and used only for technical issues or site management. Traffic information is accessible only to authorized personnel; we do not use it to identify visitors or share it with third parties.

SOCIAL NETWORKS

You may click on social network icons (e.g., LinkedIn) on our site to promote sharing and enrich video content. Clicking these buttons gives us access to personal information you have made public on your profiles. We do not create separate databases from these networks or process data regarding your private life through these means. To limit access, use the procedures provided by the social networks themselves.

PURPOSES FOR WHICH WE USE PERSONAL DATA

We use your data specifically:

  • To respond to requests (information, research, newsletters, etc.);
  • To provide services indicated on our website;
  • To conduct surveys and process statistics;
  • To personalize and improve your website experience;
  • To offer services and/or products from us and our partners;
  • For any other purpose we inform you of at the time of collection.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process your data for the execution and management of our contractual relationship, in our legitimate interest to improve service quality, or in compliance with regulatory obligations. Data may also be processed based on your prior consent where required.

DISCLOSURE OF PERSONAL DATA

We limit access to your data only to staff members who need it to process orders or provide services. We will not disclose your data to unauthorized third parties. We may share data with:

  • Entities within the CIANO Trading & Services C.T. & S. group;
  • Authorized service providers (hosting, maintenance, consultants) only to the extent necessary for our services or legal obligations.

We may also share data if required by law, in response to public authorities, or to prevent physical/financial harm or investigate illegal activities.

RETENTION PERIOD OF YOUR PERSONAL DATA

Your personal data will be kept only for the period necessary to fulfill the purposes for which it was collected, which may be extended by applicable laws or regulations.

SENSITIVE PERSONAL DATA

As a rule, we do not collect sensitive data (racial/ethnic origin, political opinions, religion, health, sexual orientation, or criminal records). If strictly necessary, we will collect it in accordance with local laws and your explicit prior consent.

PERSONAL INFORMATION AND MINORS

The website is for users with the legal capacity to enter a contract. Services are intended for users aged 14 or older. For younger minors, processing is lawful only with parental consent.

TRANSFER OF PERSONAL DATA

CIANO Trading & Services C.T. & S. is an international group. Data may be transferred within or outside the Italian headquarters, but always within the Group. We limit access to personnel strictly necessary and ensure authorized persons are subject to confidentiality agreements.

We have adopted security measures to protect data even if processed by another Group entity. We do not disseminate data to unauthorized thirds, but may share it with authorized service providers bound by data processing agreements. If providers are in countries without equivalent protection levels (outside the EEA), we verify adequate protection measures or use standard contractual clauses.

YOUR PRIVACY RIGHTS

CIANO Trading & Services C.T. & S. Italia guarantees the protection of your rights under Articles 15 et seq. of the GDPR.

Privacy Right Description
Right of access Request a copy of personal data we hold about you.
Right of rectification Request correction of inaccurate data or completion of incomplete data.
Right to erasure (forgetting) Request deletion if data is no longer necessary, you object, it was processed illegally, or there is a legal obligation.
Right to restriction Request limited processing if you contest accuracy, the need ceases, you object on legitimate grounds, or processing is illegal.
Right to data portability Request your data in a structured, machine-readable format to transfer to another Controller (if based on consent/contract).
Right to object Opt-out of processing based on legitimate interest or for marketing purposes (including profiling).
Right against automated decisions Right not to be subject to decisions based solely on automated processing/profiling with significant effects.
Right to lodge a complaint Complain to a data protection authority or take legal action.
Right to withdraw consent Withdraw consent at any time without affecting the lawfulness of prior processing.

If you have concerns, you can complain to the Italian Data Protection Authority (www.garanteprivacy.it). However, please contact us first at inof@cianointernational.com (indicating your name and reason) so we can find an amicable solution. We may ask for additional info to identify you.

SECURITY

We implement technical and organizational measures (physical protection, authentication, secure access, logs, encryption) to prevent distortion, damage, or unauthorized access.

CUSTOMER RELATIONSHIP MANAGEMENT DATABASE (“CRM DATABASE”)

We use a database to manage and monitor relationships with current or potential customers. This includes contact info (name, phone, email) and publicly accessible info of collaborators and partners. To be removed, write to info@cianointernational.com.

LINKS TO OTHER WEBSITES

We provide links to other sites for convenience. Most are CIANO sites, but some operate independently and are not under our control. We recommend reading their privacy terms and decline responsibility for their content or products.

UPDATES TO OUR PRIVACY POLICY

We may update this policy; changes take effect 30 working days after the update. Please check periodically.

CANCELLATION

If you no longer wish to receive emails for certain services, please consult the “cancellation” page corresponding to that service.

HOW TO CONTACT US

For questions or comments, contact us at: info@cianointernational.com.

Updated: May 2026